Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every order. If your items arrive damaged or incorrect, please notify us within 24 hours of delivery for a full replacement or refund.
Document the Issue
Take clear photos of the packaging and the specific items that are damaged or incorrect to help our quality control team.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photos.
Assessment
Our team will review your claim within 48 hours to determine if it qualifies for a refund or a fresh replacement shipment.
Resolution
Once approved, we will process your refund to the original payment method or schedule a priority delivery for your replacement treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing